Frequently Asked Questions for Tenants
How do I report a maintenance item?
Please call or email upon notice of item needing repair. We are available during business hours for both property emergency and non-emergency matters. For matters of health and safety please call the appropriate government agency and then contact Elite Homes Real Estate Management to report any issues concerning the property or tenants.
What is considered a property emergency and what do I do?
We consider the following property emergencies: flooding, fire, gas leak, active water leaks and main sewer line back-up. If the property emergency is during business hours call our main office number. For matters of health and safety please call the appropriate government agency and then call Elite Homes Real Estate Management to report any issues concerning the property or tenants.
When is my rent due and how can I pay?
Rent is due on the 1st of each month and is considered late at midnight of the 5th of the month unless another due date was agreed upon at lease signing. Late fees are subject to the terms of your Residential Rental Agreement. Rent can be most simply paid online via our tenant portal. Please contact our office for a link to get set up with automatic or one-time payments.
What if I have a question or concern about my account balance?
Please contact our office.
What am I responsible for maintaining?
Tenants are responsible for maintaining heating filters and operable smoke detector batteries at all times. Light bulbs accessible by the tenant must also be maintained. Please refer to your Residential Rental Agreement for any additional responsibilities agreed upon at signing which may include landscaping, pool or other maintenance services.
Can I be charged for maintenance issues at the property?
Yes. If our inspection of the issue confirms tenant damage or neglect caused the issue, the tenant will be responsible for the repair charge. Tenant is responsible for being present and making the property available for Elite Homes Real Estate vendors to repair the issue. Tenant will be held financially responsible for missed appointments with contracted vendors. Elite Homes Real Estate uses trustworthy vendors and is committed to treating tenants and maintenance issues fairly and economically.
Do I need renter’s insurance?
Yes. EHRE requires all tenants to hold a policy with a minimum $100,000.00 liability listing Elite Homes Real Estate Property Management as an ‘interested party’ to be notified of any policy changes. EHRE strongly encourages tenants to hold a policy protecting their personal items.
Do I need approval to paint or change something in the home I am renting?
Any and all requests to change or modify the property must be presented to Elite Homes Real Estate Management in writing.
Can I install cable or satellite TV at the property?
You must first present the request to Elite Homes Real Estate Property Management in writing and obtain written permission to proceed. Some properties have strict guidelines on what can be installed on the exterior of the property prohibiting installation. Any damages or effects of installation will be the tenant’s responsibility and tenant agrees to return the property to previous condition upon vacating.
Can I install extra telephone lines?
You must first present the request to Elite Homes Real Estate Property Management in writing and obtain written permission to proceed. Any damages or effects of installation will be the tenant’s responsibility and tenant agrees to return the property to previous condition upon vacating.
Can I sub-lease the property?
No. The Residential Rental Agreement clearly states the tenant shall not sublet any portion of the property.
What happens if I need to break my lease?
Refer to your Residential Rental Agreement for any penalties applicable. Present your notice to vacate in writing to Elite Homes Real Estate Management as soon as possible so we can help you discern your financial and vacating obligations to minimize any penalties.
What happens if one occupant named on the lease wants to move out?
Contact Elite Homes Real Estate Property Management for the necessary documentation for any change in occupancy whether adding or removing an occupant. Elite Homes Real Estate Management has a legal obligation to clarify the details of the disbursement of the security deposit and reconcile any fees incurred during the occupant’s tenancy before the occupant vacates.
When and how should I give my notice to vacate?
Refer to your Residential Lease Agreement for specific terms relating to vacating. Present your notice to vacate in writing to Elite Homes Real Estate Property Management as soon as possible.